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Troubleshooting for MYOB integrations

Overview

  • Troubleshooting for common issues with MYOB integrations.

I can't connect/authenticate my MYOB Essentials account.

Have you selected the right version of the integration?

Laura Tien June 23, 2020
Help KB

Lightspeed + Quickbooks Online setup guide

Available for Lightspeed customers in USA and Canada.

Overview of Lightspeed + QuickBooks Online

Connect Lightspeed Retail and Quickbooks Online to start syncing your daily sales transactions.

Laura Tien June 04, 2020
Guide Help

Account not appearing from the dropdown list

Overview

  • You may not find the account that you are trying to map from the dropdown list due to the following:
    1. The account type or account category is not relevant to the transaction or payment type.
    2. The accounting app has a particular setting that limits the usage of the account.

Mapping guide

The table below shows the applicable account types for each transaction and payment type.

Laura Tien May 28, 2020
Help KB

Payment type mapping is empty for Square + Xero integration

Overview

  • Payment types can be mapped to Current Asset or Current Liability clearing accounts. The clearing account must have the “Enable Payments to this Account” activated in the Xero account settings.

Enable payments to an account in Xero

  1. In the Accounting menu, select Advanced, then click Chart of accounts.

    Laura Tien May 25, 2020
    Help KB

Vend + MYOB data reconciliation

Overview

  • The integration syncs one invoice at the end of each tranding day to record the sales summary in MYOB. All amounts from the transactions for the day are summed together in one invoice in MYOB.
  • You can check the accuracy of the integration by comparing the amounts from the integrated invoice in MYOB with the Sales reports in Vend.

How can I check the accuracy of the integration by reconciling data?

  1. To view the invoice from MYOB, log in to your account, navigate the Sales tab -> Sales Register section.

    Laura Tien April 29, 2020
    Guide Help

Vend + MYOB setup guide

Overview of Vend + MYOB Business

Connect Vend and MYOB Business to start syncing your daily sales transactions.

Laura Tien March 09, 2020
Guide Help

Reconnect app account

Overview

  • Easily reconnect a previously disconnected app from your integration.

How to reconnect your app account

You can easily re-authenticate and restore the connection to any of your apps linked to an integration by following the steps listed below:

Laura Tien March 09, 2020
Help KB

How to disable an integration

Overview

  • At any time, you can access your Amaka dashboard and disable an integration by either turning it OFF or deleting it entirely.
Turning OFF an integration will pause any scheduled sync and interrupt any flux of data (delivered by email or any other medium) until the integration is turned ON again. If you turn the integration back ON, data will immediately be synced from the last day that the integration was turned OFF. The settings will not be lost.

Turn OFF an integration

Turn OFF an integration by clicking the main switch of the one that you wish to disable.

Laura Tien February 26, 2020
Help

Backdate data sync

Overview

  • How to backdate the scheduler to sync historical data.
Having sales recorded into revenue accounts across the same days included in the historical sync may cause duplicates.

How to backsync data

  1. Sign into the Amaka dashboard.

    Laura Tien February 17, 2020
    Help

Shopify + Xero bank feed reconciliation

Overview

  • This guide will cover how to reconcile Shopify transactions with the bank feed in Xero for those using the Shopify + Xero integration.

Bank account connected to Shopify

You must connect the bank account that Shopify deposits payments into to Xero with a bank feed. This is the Shopify Settlement bank account. Actual payment deposits are then automatically synced to Xero.

Laura Tien February 14, 2020
Guide Help