MYOB Troubleshooting

Pamela Calilung
Customer success manager Request support

Troubleshooting index



I can’t connect/authenticate my MYOB Essentials account.
Have you selected the right version of the integration?

MYOB recently rolled out a new MYOB Essentials cloud package. If you are using the new MYOB Essentials, you must select the MYOB AccountRight version of the integration.

You can easily identify your MYOB Essentials version, by checking the URL used to access your MYOB account.

  • https://essentials.myob.com → (Legacy)
  • https://app.myob.com/#/businesses → (New)

Supported MYOB versions

MYOB Essentials (Legacy)MYOB Essentials (New)MYOB AccountRight Live
SquareYesYesYes
VendNoYesYes

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