Collection of personal information5. We collect your personal information in two ways: from your input and automatically from your use. The following personal data is captured via your direct input: 5.1. Contact information (first name, last name, email, phone, company details). 5.2. Billing information (billing address, shipping address, order history, products order, payment method). 5.3. Unique identifiers (user name, account number, password). 5.4. Preferences information (profile picture, communication preferences). 6. There are many aspects of the site, which can be viewed without providing personal information. However, in order to obtain a licence for the use of Amaka IO’ products and services, and for access to future Amaka IO support features, you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or sensitive personal information to assist in the recovery of your lost password. 7. The following information is collected automatically so we can tell how you use our services and website: 7.1. IP address. 7.2. Computer, device, connection information (browser type, version, operating system, device, ISP, location). 7.3. Browsing data, such as referring and exit pages, search terms you use, pages you visited, how long you visit the website for, date and timestamp of your visits.
Third Party Services8. We use the following third-party services that store your personal information: 8.1. Google Analytics (to track user activity anonymously); 8.2. Mailchimp (for newsletters and marketing emails); 8.3. Stripe (to securely process your payments); 8.4. Hubspot (to manage our business interactions with you); 8.5. Olark (to let you contact us via chat in real time); and 8.6. Atlassian Service Desk (to let you submit support tickets and general enquiries).
Use of personal information9. We use collected information to: 9.1. Gauge visitor traffic and trends; 9.2. Deliver personalised content to you while you are on the site; 9.3. Fulfill and maintain your order and subscription should you use any of our products and services; 9.4. Ensure the product contains your personal information in accordance with its intended purpose; 9.5. Send you newsletters and marketing communications; 9.6. Respond to your questions and concerns; and/or 9.7. Improve our website and services. 10. From time to time, we may use also use your personal information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we will only use data collected from the time of the policy change for these new purposes.
Sharing of your personal information11. We may occasionally engage other companies or individuals to provide services on our behalf, including, but not limited to, handling customer support enquiries, processing transactions or customer freight shipping. Those companies or individuals will be permitted by Amaka IO to obtain only the personal information they need to deliver the relevant service. Amaka IO takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Storing your personal information12. We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at [email protected] We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Data security13. We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. 14. We will store all the personal information you provide on a secure (password- and firewall-protected) servers, accessible only by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. 15. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. 16. You are responsible for keeping any password(s) you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).
International data transfer17. Depending on where you live, your personal information may be transferred to and stored on servers and facilities located outside of the country where you live, which may have different personal data protection rules than in your country. When we transfer your personal information, we take steps to ensure that your information remains protected as required by applicable law, including through the use of binding written contracts.
Your rights18. You have a right to access your personal information held by Amaka IO, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. 19. Amaka IO may allow registered users to directly access their account information and make any updates upon login at any time. This information is maintained by you or upon your request. 20. You have a right to instruct is not to process your personal information for marketing purposes. To opt out from our newsletter and marketing emails, please use the Unsubscribe link in the bottom of our emails or contact us on [email protected] 21. You may request to deactivate your account or delete your personal information by contacting [email protected] We will endeavour to fulfil your request according to our policies, but some personal information may remain in the backup copies for a certain period of time.
Amaka IO Pty Ltd
4/200 Victoria Rd
Drummoyne NSW 2047
Email: [email protected]
Phone: +61 (0) 2 9539 7813
Last updated: 25 May 2018