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Payment service troubleshooting for Square + Xero integration

Overview

  • Easily reconnect/reauthenticate your integration when your customers are getting an error in paying Xero invoices through the Square “Pay Now” button.
  • For those using the Square + Xero integration.

How to reconnect your Xero account

  1. Sign in to the Amaka dashboard and log in using your Square credentials.

    Laura Tien November 22, 2023

Missing mapping error

Overview

  • When a missing mapping error may occur.
  • How to restore your accounts.
  • How to review and update account mappings.

Missing mapping error

The missing mapping error can occur due to the following:

Laura Tien October 16, 2023

Authentication and system errors (401 and 403)

Overview

  • When authentication and system errors (401 and 403) may occur.
  • What access tokens are.
  • How to reconnect your app after receiving a 401 or 403 error.

Authentication errors

When using an Amaka integration, authentication errors may occur due to the following:

Laura Tien October 09, 2023

Editing ledger accounts for Square + Sage Business Cloud integration

Overview

  • Make changes to the preset accounts
  • Square Balance and account visibility limitations

Making changes to the preset accounts

You can make changes to the account codes or account names that were automatically created by the integration. However, changing the account category might cause issues with the mapping and sync. Please refer to the valid account types if you need to change the account category.

Laura Tien May 22, 2023

Updating the bank accounts mapping for Square integrations

Overview

  • Mapping bank accounts to automatic and instant transfers.

Update bank accounts mapping

If you've updated your linked bank account in Square, ensure the same account reflects in your accounting app. For the integration to sync the Square payout transfer, you must map the updated bank account in the integration settings.

Laura Tien April 12, 2023

Order level refund for BigCommerce integrations

Overview

  • Order level refund is used when you wish to refund a custom value. When this refund option is used, any existing order tax will not be recalculated as per the support document in BigCommerce (reference: BigCommerce Help Center).

How it works

When refunding a custom value and the tax is not being recalculated, it also means that the appropriate tax rate for the refund will not be synced. BigCommerce will always report zero tax for this type of refund and that’s why our suggestion is to map it to a 0% or tax exempt tax rate.

Laura Tien March 21, 2023

Sales tax (Refunded line item) for BigCommerce integrations

This article is applicable for customers globally, except US regions.

Overview

  • There are orders processed in BigCommerce where the tax rate and amount is no longer available after a refund has been processed. The “Sales Tax (Refunded Line Item)” mapping is a fallback tax type that will be used when the tax information can no longer be retrieved.

How it works

When an order has been paid and closed, the order will contain the tax rate and tax amount information. However, when a refund is processed after the order has been closed, the data that we can retrieve will no longer show the tax information on the refund and order.

Laura Tien March 21, 2023

Unable to redirect to MYOB sign in page

Overview

  • When you try to connect your MYOB account and are not redirected to the MYOB sign in page, you might need to sign out from your MYOB account on your browser and device first.

Sign out from your MYOB account

You can try the following steps to sign out:

Laura Tien March 21, 2023

Fitbiz orders best hour

Overview

  • Interpret the Fitbiz orders best hour view
  • Keep track of the hottest orders processing hour today

Available insights

  • Maximum volume of orders processed in 1 hour today
  • Hottest hour time slot (E.g. 2:00 pm - 3:00 pm)

Available filters

  • Day - Week - Month
  • Venue/Location

Insights drill down

Tap the view to enter the drill down view

Laura Tien August 18, 2021

Fitbiz weekday comparison

Overview

  • Interpret the Fitbiz weekday comparison view
  • Compare your weekday trends VS 4 weeks' average and keep track of your weekday performance

Available insights

  • Weekday sales revenue
  • Weekday 4 weeks' average comparison (E.g. Monday VS Previous 4 Mondays)
  • Weekday 4 weeks' average percentage comparison

Available filters

  • Day - Week - Month
  • Venue/Location
  • App sources

Insights drill down

Tap the view to enter the drill down view

Laura Tien August 18, 2021