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Payment service troubleshooting for Square + Xero integration
Overview
- Easily reconnect/reauthenticate your integration when your customers are getting an error in paying Xero invoices through the Square “Pay Now” button.
- For those using the Square + Xero integration.
How to reconnect your Xero account
-
Sign in to the Amaka dashboard and log in using your Square credentials.
Laura Tien November 22, 2023
Authentication and system errors (401 and 403)
Overview
- When authentication and system errors (401 and 403) may occur.
- What access tokens are.
- How to reconnect your app after receiving a 401 or 403 error.
Authentication errors
When using an Amaka integration, authentication errors may occur due to the following:
Laura Tien
October 09, 2023
Editing ledger accounts for Square + Sage Business Cloud integration
Overview
- Make changes to the preset accounts
- Square Balance and account visibility limitations
Making changes to the preset accounts
You can make changes to the account codes or account names that were automatically created by the integration. However, changing the account category might cause issues with the mapping and sync. Please refer to the valid account types if you need to change the account category.
Laura Tien
May 22, 2023
Updating the bank accounts mapping for Square integrations
Overview
- Mapping bank accounts to automatic and instant transfers.
Update bank accounts mapping
If you've updated your linked bank account in Square, ensure the same account reflects in your accounting app. For the integration to sync the Square payout transfer, you must map the updated bank account in the integration settings.
Laura Tien
April 12, 2023
Order level refund for BigCommerce integrations
Overview
- Order level refund is used when you wish to refund a custom value. When this refund option is used, any existing order tax will not be recalculated as per the support document in BigCommerce (reference: BigCommerce Help Center).
How it works
When refunding a custom value and the tax is not being recalculated, it also means that the appropriate tax rate for the refund will not be synced. BigCommerce will always report zero tax for this type of refund and that’s why our suggestion is to map it to a 0% or tax exempt tax rate.
Laura Tien
March 21, 2023
Sales tax (Refunded line item) for BigCommerce integrations
Overview
- There are orders processed in BigCommerce where the tax rate and amount is no longer available after a refund has been processed. The “Sales Tax (Refunded Line Item)” mapping is a fallback tax type that will be used when the tax information can no longer be retrieved.
How it works
When an order has been paid and closed, the order will contain the tax rate and tax amount information. However, when a refund is processed after the order has been closed, the data that we can retrieve will no longer show the tax information on the refund and order.
Laura Tien
March 21, 2023
Deactivate payment service in Square + Xero integration
Overview
- Remove the payment service from Xero.
- Deactivate Square Payment Service to stop using Square as a payment service in Xero.
How it works
Removing the Square Payment Service from Xero will remove the option for customers to pay the invoice using their credit card through Square.
Laura Tien
June 07, 2021