Browse KB articles!

Troubleshooting for MYOB integrations


  • Troubleshooting for common issues with MYOB integrations.

I can't connect/authenticate my MYOB Essentials account.

Have you selected the right version of the integration?

Laura Tien June 23, 2020

Account not appearing from the dropdown list


  • You may not find the account that you are trying to map from the dropdown list due to the following:
    1. The account type or account category is not relevant to the transaction or payment type.
    2. The accounting app has a particular setting that limits the usage of the account.

Mapping guide

The table below shows the applicable account types for each transaction and payment type.

Laura Tien May 28, 2020

Payment type mapping is empty for Square + Xero integration


  • Payment types can be mapped to Current Asset or Current Liability clearing accounts. The clearing account must have the “Enable Payments to this Account” activated in the Xero account settings.

Enable payments to an account in Xero

  1. In the Accounting menu, select Advanced, then click Chart of accounts.

    Laura Tien May 25, 2020

Reconnect app account


  • Easily reconnect a previously disconnected app from your integration.

How to reconnect your app account

You can easily re-authenticate and restore the connection to any of your apps linked to an integration by following the steps listed below:

Laura Tien March 09, 2020

Shopify + Xero troubleshooting


  • Most common issues with the Shopify + Xero integration.

Can't activate the scheduler

What to do when you can't activate the scheduler:

Laura Tien January 07, 2019