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Invoice total amounts are zero for MYOB integrations

Overview

  • Learn about how payments are synced
  • Refund transactions are also synced into sales invoices

Invoice payments

Creating an invoice payment in MYOB requires a bank account to receive the payment. However, the integration syncs certain payment types into current assets and current liabilities clearing accounts. As a result, payments are synced into the invoice line items with negative amounts to be recorded in the current assets and current liabilities clearing accounts.

Refunds

Refunds are recorded in the sales invoice with negative amounts. Refund payments are also recorded in the sales invoice with positive amounts. This effectively decreases the sales and the payment clearing accounts.

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